Refund policy

 

Every copy of Solerai is final sale Your book opens a private, living sanctuary online that becomes yours the moment you enter it. Because that access cannot be taken back once it is given, we are not able to accept returns or offer refunds if you change your mind.

If something is wrong with your copy If your book arrives damaged or misprinted, or is not what was described, we will make it right with a replacement or a full refund. Please write to hello@solerai.ca within 7 business days of delivery, with your order number and a photo of the problem. You will not be asked to pay to send it back.

If your book does not arrive If your order has not arrived within the delivery time given at checkout, write to us and we will trace it. If it is lost on its way, we will send a new copy.

If you live in the European Union or the United Kingdom You may have a legal right to cancel your order within 14 days of receiving it. To do so, write to hello@solerai.ca within that time, then return the book unused within 14 days. We will refund the price and standard delivery within 14 days of receiving it back. Return postage for a cancellation is yours to pay.

Refunds Approved refunds are returned to your original payment method. Your bank may take a few days to show it.

If you lose access to your sanctuary Write to hello@solerai.ca from the email your key was sent to, and we will send it again, free, as often as you need.

Nothing in this policy limits any right you have under the law where you live.